Worked as a UI/UX Designer on immersive VR learning experiences designed to upskill insurance professionals and organizational leaders. The programs utilized virtual roleplay and emotionally realistic scenarios to accelerate learning, boost confidence, and develop soft skills critical for customer-facing roles and leadership.
The insurance industry is undergoing rapid digital transformation, facing a talent shortage due to mass retirements and low interest from younger generations. Simultaneously, leaders must adapt to remote work, requiring new communication and emotional intelligence skills. Traditional training methods fall short in addressing these evolving needs for scalable, engaging, and effective learning.
Led UI/UX design for interactive learning modules, including hard skills training for HVAC repair. Developed scalable solutions for soft skills training and supported content white-labeling for broader adaptability.
4x faster to train compared to classroom learning
275% more confidence to apply skills post-training
3.75x more emotionally engaged than traditional learners
20% average skills improvement, with measurable skill progression through data
Significant cost savings, with reskilling costing <10% of an employee’s salary compared to >100% for replacement
